Community Guidelines

Our Core Values

1. Respect and Non-Discrimination

WheePool is committed to providing a welcoming environment for all users, regardless of:

• Race, ethnicity, or national origin
• Religion or beliefs
• Gender, gender identity, or sexual orientation
• Age or disability
• Socioeconomic status

2. Safety Guidelines

2.1 Before the Ride

• Verify Identity: Check that your driver/passenger matches their profile photo
• Share Your Trip: Share ride details with trusted contacts
• Trust Your Instincts: If something feels wrong, don't get in the vehicle
• Check Vehicle Details: Verify the vehicle matches the registration in the app

2.2 During the Ride

• Wear Seatbelts: All passengers must wear seatbelts at all times
• Stay Alert: Remain aware of your surroundings
• Report Concerns: Use the in-app emergency button if needed
• Respect the Driver: Don't distract the driver while they're driving

2.3 For Drivers

• No Impairment: Never drive under the influence of alcohol, drugs, or when fatigued
• Follow Traffic Laws: Obey all road rules and speed limits
• Vehicle Maintenance: Keep your vehicle in safe, roadworthy condition
• Valid Documentation: Ensure your license, registration, and insurance are current

3. Reliability and Punctuality

• Honor Commitments: Once you confirm a ride, follow through
• Be On Time: Arrive at the pickup location at the agreed time
• Communicate: If delays occur, notify the other party immediately
• Cancel Early: If you must cancel, do so as early as possible (at least 2 hours before)

4. Property Respect

4.1 For Passengers

• Treat the driver's vehicle with care
• No eating or drinking without permission
• Don't leave rubbish in the vehicle
• Report any accidental damage immediately

4.2 For Drivers

• Provide a clean, comfortable vehicle
• Secure any loose items
• Ensure adequate space for passengers and their belongings

5. Communication Standards

• Use respectful, professional language
• Respond to messages in a timely manner
• Keep communication within the app for safety and records
• No harassment, threats, or inappropriate messages

6. Prohibited Behaviors

The following behaviors are strictly prohibited and will result in account action:

• Violence or Threats: Any form of physical violence, threats, or intimidation
• Harassment: Unwanted contact, stalking, or persistent unwelcome behavior
• Fraud: Fake profiles, payment fraud, or dishonest behavior
• Illegal Activities: Using WheePool for any illegal purpose
• Weapons: Carrying weapons in the vehicle
• Drugs: Possession or use of illegal substances
• Sexual Misconduct: Any unwanted sexual behavior or advances
• Theft: Taking property belonging to others

7. Reporting Violations

If you experience or witness a violation of these guidelines:

1. In Emergency: Call emergency services (10111) immediately
2. Use In-App Reporting: Report issues through the app's safety features
3. Contact Support: Email info@wheepool.com with details
4. Provide Evidence: Screenshots, photos, or other documentation help investigations

8. Consequences of Violations

Depending on the severity and nature of the violation, consequences may include:

• Warning: First-time minor violations may receive a warning
• Temporary Suspension: Moderate violations or repeated minor violations
• Permanent Ban: Serious violations or repeated moderate violations
• Legal Action: Criminal behavior will be reported to authorities

9. Appeals Process

If you believe an action against your account was unjustified:

1. Submit an appeal via email to info@wheepool.com
2. Include your account details and explanation
3. Provide any supporting evidence
4. Appeals are reviewed within 5-7 business days

10. Contact Us

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Together, we create a better commuting experience.